STANDARD TERMS AND CONDITIONS FOR THE SUPPLY OF PRODUCTS BY
The Scent Styling Co.
In this document the following words shall have the following meanings:
1.1 “Customer” means the organisation or person who purchases Products from the Supplier;
1.2 “Products” means items sold on the Supplier’s Website, including but not limited to physical
goods, training courses and workshops;
1.3 “Supplier” means The Scent Styling Co., 245a Chatsworth Road, Chesterfield, Derbyshire, S40
1.4 “Supplier’s Website” means https://scentstylingco.co.uk
2.1 These Terms and Conditions shall apply for the purchase of Products by the Customer from
2.2 These Terms and Conditions should be read carefully as they contain important information,
including information on warranties and limitations of liability. By placing an order through
the Supplier’s Website, the Customer acknowledges they have read and accepted these Terms
3 PRICE AND PAYMENT
3.1 All prices for the Products on the Supplier’s Website are in pounds sterling. Prices are subject
to change without notice. The price applicable to any order is the price indicated on the
Supplier’s Website at the time of submitting an order.
3.2 The amount payable to the Supplier for an order will be the total of the following amounts:
(a) the price subtotal;
(b) the cost of delivery where applicable.
3.3 The Customer must pay the order amount by one of the following standard payment
methods: Visa, MasterCard, Visa Debit, or PayPal at the time of submitting the order.
Payments will be made through secure means ensuring that all information is encrypted by
software and no third-parties have access to this information during the processing of the
payment for the Products.
4 SPECIFICATION OF THE PRODUCTS
The Supplier will use their best efforts to ensure that any photographs, descriptions or
representation of any of the Products presented on the Supplier’s Website are as accurate as
possible. Please note, however, that the representation of the Products as produced by a computer
screen may differ from the Product supplied.
5.1 The Supplier will always use best efforts to deliver the Products within 5 working days
(Monday to Friday excluding public holidays) of receiving an order. The Supplier shall not be
liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any
delay in the delivery of the Products.
5.2 All risk in the goods shall pass to the Customer upon delivery.
Title in the goods shall not pass to the Customer until the Supplier has been paid in full for the
7.1 The Customer has statutory consumer rights relating to any Products that are faulty or not as
described. For further information about consumer legal rights, contact a local Citizens’
Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect
these legal rights.
8 LIMITATION OF LIABILITY
8.1 Except in respect of death or personal injury due to negligence for which no limit applies, the
entire liability of the Supplier to the Customer in respect of any claim whatsoever, whether or
not arising out of negligence, shall be limited to the price paid by the Customer to which the
8.2 In no event shall the Supplier be liable to the Customer for any loss of business, loss of
opportunity or loss of profits or for any other indirect or consequential loss or damage
whatsoever. This shall apply even where such a loss was reasonably foreseeable or the
Supplier had been made aware of the possibility of the Customer incurring such a loss.
8.3 Nothing in these Terms and Conditions shall exclude or limit the Supplier’s liability for death
or personal injury resulting from the Supplier’s negligence or that of its employees, agents or
8.4 The Supplier is not responsible for loss or damage that was not foreseeable, such as for
damages resulting from the Customer’s use of the Internet including the loss of data, any
intrusion, virus, service disruption or other unintended issues.
8.5 The Customer has sole responsibility for determining the suitability of the Products for the
purposes for which the Customer intends to use them.
8.6 The Customer must follow any instructions provided by the Supplier in relation to the safe use
or storage of the Products. The Supplier will not be responsible for any damage to the
Products caused by the Customer’s failure to follow these instructions.
9 REFUNDS AND RETURNS
9.1 Physical Products
9.1.1 If the Customer receives a Product that is not of satisfactory quality, the Customer can
contact the Supplier for a replacement or, where this is not possible, for a refund.
9.1.2 As a consumer, the Customer has the right to return the Products, without any reason within
7 working days from the receipt of the Products.
9.1.3 If the return of the Products is not because of a product defect or an error committed by the
Supplier, the Customer will pay the shipping charges for the return of the Products.
9.1.4 If the Customer exercises this right to return the Products, the Products will be returned in a
state fit for their resale and in their original packaging, to the Supplier at the address above.
9.1.5 The Supplier will refund the Customer within 30 days from the exercise of the Customer’s
right to cancel the purchase.
9.1.6 Only Products purchased on Supplier’s Website can be returned to the Supplier for a refund
or an exchange. Products purchased in a department store, specialty retailer or elsewhere
must be returned to their original place of purchase.
9.1.7 Should the Customer make an error when ordering online, the Supplier will exchange the
Product for the Product the Customer intended to purchase. The returned item must be
unopened and in its original saleable condition. The Customer is responsible for the shipping
and additional postage charges.
9.1.8 In the event that the Customer reacts to a product, the Customer has the option of
exchanging it or requesting a refund.
9.1.9 Should a Product be damaged while it is being shipped to the Customer, the Supplier will
provide you with a full refund or exchange subject to receiving photographic evidence of the
damage within 48hrs of receipt. Return postage will be refunded in case of damaged,
defective or incorrectly sent Products and a refund will be issued through the method used
9.1.10 In all cases, original proof of purchase must be provided and Products must be returned
within 14 days of receipt for the Supplier to process any refund or exchange.
9.1.11 Postal receipts should be retained until the Customer is certain the return parcel has been
safely received by the Supplier. The Supplier may request to see this if the Supplier fails to
receive the return package.
9.1.12 The Supplier will use best efforts to process returns within 10 working days of receipt and a
refund will be issued through the method used for payment.
9.2 Training Courses and Workshops
9.2.1 In the event of a Customer cancelling a booked training course or workshop, the Customer
may request a full refund or reschedule up to 2 weeks prior to the start date of the course or
workshop. If the Customer cancels between 2 weeks and 1 week prior to the start date of
the course or workshop a refund of 50% of the fee paid will apply. If the Customer cancels
within 1 week prior to the start date of the course or workshop, no refund of the fee paid
will apply. The Customer may request to reschedule the course or workshop up to 24 hours
before the booked start date without any loss of fee paid subject to agreement by the
9.2.2 In the event of the Supplier being unable to deliver a booked course or workshop, the
Customer will be entitled to a full refund of fees paid or may request the course or workshop
to be rescheduled.
9.2.3 Where a course is delivered on-line via download, no refunds will be available once any
download has commenced.
10 FORCE MAJEURE
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or
failure results from events or circumstances outside its reasonable control, including but not limited
to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway
authorities or any telecommunications carrier, operator or administration or other competent
authority, or the delay or failure in manufacture, production, or supply by third parties of equipment
or services, and the party shall be entitled to a reasonable extension of its obligations after notifying
the other party of the nature and extent of such events.
If any provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason
by any Court of competent jurisdiction such provision shall be severed and the remainder of the
provisions herein shall continue in full force and effect as if these Terms and Conditions had been
agreed with the invalid illegal or unenforceable provision eliminated.
The failure by either party to enforce at any time or for any period any one or more of the Terms
and Conditions herein shall not be a waiver of them or of the right at any time subsequently to
enforce all Terms and Conditions of this Agreement.
Any notice to be given by either party to the other may be served by email, fax, personal service or
by post to the address of the other as communicated to the other in writing, and if sent by email
shall unless the contrary is proved be deemed to be received on the day it was sent, if sent by fax
shall be deemed to be served on receipt of an error free transmission report, if given by letter shall
be deemed to have been served at the time at which the letter was delivered personally or if sent by
post shall be deemed to have been delivered in the ordinary course of post.
14 ENTIRE AGREEMENT
This Agreement contains the entire agreement between the parties relating to the subject matter
and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written.
Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a
document signed by both parties.
15 NO THIRD PARTIES
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
16 GOVERNING LAW AND JURISDICTION
This Agreement shall be governed by and construed in accordance with the law of England OR
Scotland and the parties hereby submit to the exclusive jurisdiction of the English OR Scottish courts.